Important Reminder: To find a specific Chargeback Fighter email you will need to search in the email box of the Clover Merchant Owner, since POS Business Solutions does not store any copies of your emails and photos taken on your devices, and deletes all of this information immediately after sending them to the Clover account merchant owner.


STEP 1: Identify the specific payment of your Chargeback dispute in the Clover Transactions App (recommended), or Clover Reporting App. Confirm the correct 

    1. Transaction date 
    2. Transaction time 
    3. Payment amount

Screenshot Example of Clover Transactions app:


Screenshot Example of Clover Transactions app Transactions Detail page:

STEP 2: Search your email inbox for any of these pieces of information to find the email which corresponds to the Payment Transaction.  

  • "Payment ID" is the best identifier to search on, since that is unique to the specific payment.  In the screenshot examples shown, the Payment ID is: SA3YN1FG9CCSM
  • "Order ID" may also be helpful, but be careful to confirm the Payment amount and Payment time since there can be multiple payments made on the same order. For example at a Restaurant, if each guest is paying for half of the total bill, there will be ONE OrderID and TWO Payment IDs.  In the screenshot examples shown, the Order ID is: 294EMZAVBBRV6


STEP 3: Print out this email and all attached Photos.




STEP 4: Submit this information in addition to your other Chargeback dispute documentation.